💡 What's an automation flow?

💡 How to buy a phone number?

💡 What's an automation flow?

💡 How to buy a phone number?

Steps to create a call flow

Create a flow

Load the flow builder

Navigate to the flow builder by clicking the �Flows� on the left side menu. Then when you have the flow page open you will see a link to �Flows� on the top of your page, please click that. Click on the �Create Flow� button.

The system will pop up a message box, and you will have to select the third option, 'Incoming Phone Calls'. Now, click on the �Select� button.

Drag and drop elements on the flow builder to add steps

💡 Video guideline on automation flow

Add the �Transfer Call� step

Please, add the �Transfer Call� step under the �Phone� section.

And configure it as per your requirements.

Save the flow

After completing the design works, please click on the �Save� button

Publish the flow

The system will allow you to set a name for the flow and publish the flow.

Connect the flow to a number

Open the phone numbers section

Please navigate the phone number section by clicking on the �Phone� on the left-side menu. When the page is open, click the �Numbers� button on the top menu.

Edit the phone number

Please, select your concerned phone number, and open it in �Edit� mode

Connect the flow

Please, select the �Send Inbound Phone Calls To� dropdown, and the system will provide you with a list containing existing call flows. Please, select the concerned flow.

Save the process

Now, click on the �Save� button to save the changes